Frequently Asked Questions
Where can I buy KerlyGirl products?
Here and only here at kerlygirlusa.com!
Are KerlyGirl products tested on animals?
No! KerlyGirl does not initiate animal tests on either finished products or ingredients whether directly or indirectly. We do not have animal bi-products as ingredients. All suppliers are requested to confirm that their materials have not been tested on animals. Ingredients which do not have this data supplied for them are not used in any products. KerlyGirl is against the suffering endured by animals when ingredients and products are tested. We support suppliers and organizations that are developing alternative methods of testing without using animals.
I have nut allergies, do you have any products that contain nuts?
Many of our products do have nut derivatives such as sweet almond oil. You can check the ingredients for each of our products in our Shop Page.
Where can I get some samples?
Samples are provided through promotions. Please sign up for our email list-serv here to receive announcements on upcoming promotions.
What if I had an allergic reaction to your product?
We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.
How do I check if a product has a certain ingredient?
Please visit the Shop Page and check the ingredients list for the product you are interested in.
Do you accept debit cards?
No, we only accept US based credit cards.
Do you accept gift cards?
No, we only accept US based credit cards.
If you accept PayPal, can I use my PayPal account which has an international card attached to it?
No, it must use US currency to process an order.
Do you accept money orders?
No, we do not accept money orders. We require all orders to be placed over the website with a valid US credit card.
Can you provide me a discount code for my order?
Our discounts are applied during promotions. Please sign up for our email listserv here for newsletters announcements on upcoming promotions.
How do I make a return for a purchase I made online?
Please follow our Returns Policy provided on the website.
After I place my order, when will my order ship?
All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after the order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after the order has shipped.
How come the tracking number isn’t working?
If your package just shipped, please allow at least 1-2 business days for the carrier to update their site with all tracking information.
Can I pick up my order instead of having it delivered?
We only offer shipping options at this time. We do not have a store front for pick up orders.
I have a rush order. Can it be delivered Saturday?
We do not provide Saturday delivery. We only provide shipments for Monday – Friday.
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Once an order has shipped, KerlyGirl is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
Do you ship internationally?
Please email us through our Contact Form for international shipping. Currently, all orders ship within the United States, Puerto Rico or to the Virgin Islands but we will make accommodations depending on your country address.
Do you ship to PO Boxes?
Yes, we can ship to PO Boxes.
Do you ship to military locations (APO/FPO/DPO)?
Yes, we can ship to military locations.
How do I receive Free Shipping on my order?
To qualify for Free Shipping, your order must reach $30.00 before tax or shipping is applied. Please select the Free Shipping option when choosing your carrier method.
How fast is Free Shipping?
Free Shipping is applied to Ground Shipments. Orders shipping to the East Coast United States takes approximately 1-3 business days and shipments to the West Coast United States takes approximately 4-5 business days.
When I enter my shipping address, I am receiving an error that my address is invalid?
Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. Please enter a valid United States address for the carrier to ship to.
Is my information secure?
I'd like to be added to your mailing list. What do I do?
Please sign up for our email listserv here.
What if I didn't find my question here?
If you have a question that’s not answered in our FAQs, we want to hear it. Simply send your question via our Contact Us page.
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