FAQ

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Frequently Asked Questions


PRODUCT

Where can I buy KerlyGirl products? 

Here and only here at kerlygirlusa.com!

Are KerlyGirl products tested on animals?

No! KerlyGirl does not initiate animal tests on either finished products or ingredients whether directly or indirectly. We do not have animal bi-products as ingredients. All suppliers are requested to confirm that their materials have not been tested on animals. Ingredients which do not have this data supplied for them are not used in any products. KerlyGirl is against the suffering endured by animals when ingredients and products are tested. We support suppliers and organizations that are developing alternative methods of testing without using animals.

I have nut allergies, do you have any products that contain nuts? 

Many of our products do have nut derivatives such as sweet almond oil. You can check the ingredients for each of our products in our Shop Page.

Where can I get some samples? 

Samples are provided through promotions. Please sign up for our email list-serv here to receive announcements on upcoming promotions.

What if I had an allergic reaction to your product? 

We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

How do I check if a product has a certain ingredient?

Please visit the Shop Page and check the ingredients list for the product you are interested in.

PAYMENT

Do you accept debit cards? 

No, we only accept US based credit cards.

Do you accept gift cards? 

No, we only accept US based credit cards.

If you accept PayPal, can I use my PayPal account which has an international card attached to it? 

No, it must use US currency to process an order.

Do you accept money orders? 

No, we do not accept money orders. We require all orders to be placed over the website with a valid US credit card.

Can you provide me a discount code for my order? 

Our discounts are applied during promotions. Please sign up for our email listserv here for newsletters announcements on upcoming promotions.

SHIPPING

How do I make a return for a purchase I made online? 

Please follow our Returns Policy provided on the website. 

After I place my order, when will my order ship? 

All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after the order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after the order has shipped.

How come the tracking number isn’t working? 

If your package just shipped, please allow at least 1-2 business days for the carrier to update their site with all tracking information.

Can I pick up my order instead of having it delivered? 

We only offer shipping options at this time. We do not have a store front for pick up orders.

I have a rush order. Can it be delivered Saturday?

We do not provide Saturday delivery. We only provide shipments for Monday – Friday.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

Once an order has shipped, KerlyGirl is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

Do you ship internationally?

Please email us through our Contact Form for international shipping. Currently, all orders ship within the United States, Puerto Rico or to the Virgin Islands but we will make accommodations depending on your country address. 

Do you ship to PO Boxes? 

Yes, we can ship to PO Boxes. 

Do you ship to military locations (APO/FPO/DPO)? 

Yes, we can ship to military locations. 

How do I receive Free Shipping on my order? 

To qualify for Free Shipping, your order must reach $30.00 before tax or shipping is applied. Please select the Free Shipping option when choosing your carrier method.

How fast is Free Shipping? 

Free Shipping is applied to Ground Shipments. Orders shipping to the East Coast United States takes approximately 1-3 business days and shipments to the West Coast United States takes approximately 4-5 business days.

When I enter my shipping address, I am receiving an error that my address is invalid?

Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. Please enter a valid United States address for the carrier to ship to.

MISC.

Is my information secure?

You can be assured that personal information collected through this site is secure. Please read our Privacy Policy below to learn more.

I'd like to be added to your mailing list. What do I do?

Please sign up for our email listserv here

What if I didn't find my question here? 

If you have a question that’s not answered in our FAQs, we want to hear it. Simply send your question via our Contact Us page.  

PRIVACY POLICY

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at kerlygirlusa@gmail.com.

At www.kerlygirlusa.com, we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by www.kerlygirlusa.com and how we use it. 

Log Files
Like many other Web sites, www.kerlygirlusa.com makes use of log files. These files merely logs visitors to the site - usually a standard procedure for hosting companies and a part of hosting services's analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable. 

Cookies and Web Beacons
www.kerlygirlusa.com uses cookies to store information about visitors' preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors' browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie

→ Google, as a third party vendor, uses cookies to serve ads on www.kerlygirlusa.com.
→ Google's use of the DART cookie enables it to serve ads to our site's visitors based upon their visit to www.kerlygirlusa.com and other sites on the Internet. 
→ Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL http://www.google.com/privacy_ads.html

Our Advertising Partners

While we currently do not have any advertising partners, for future reference, some of our advertising partners may use cookies and web beacons on our site. 

These third-party ad servers or ad networks use technology in their respective advertisements and links that appear on www.kerlygirlusa.com and which are sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by our site's third-party ad networks to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on the site. 

www.kerlygirlusa.com has no access to or control over these cookies that are used by third-party advertisers. 

Third Party Privacy Policies

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.kerlygirlusa.com's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. You may find a comprehensive listing of these privacy policies and their links here: Privacy Policy Links.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites. What Are Cookies?

Children's Information
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. www.kerlygirlusa.com does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that www.kerlygirlusa.com has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our privacy policy and agree to its terms.

Update
This Privacy Policy was last updated on: Thursday, January 18th, 2018.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.